Owners Manuals

LX Owners Manual

EX-DX Owners Manual

Warranty Info

EX & DX Series

5 YEAR-SPA SHELL WARRANTY: West Coast Spas warranties the spa shell structure against the loss of water through the fiberglass laminate of the shell, also the interior acrylic spa surface against blistering, cracking, peeling, discoloring, or delaminating for a period of 5 years from the original date of purchase. Improper support of the bottom will void your surface warranty.

3 YEAR-PLUMBING WARRANTY: West Coast Spas warranties the plumbing of the spa from loss of water due to defects in materials for a period of 3 years on parts from the original date of manufacture. This warranty specifically covers leaks from the wall fittings, jet fittings, internal plumbing, internal glue joints, drains, hoses, and all bonded parts.

2 YEAR-COMPONENT WARRANTY: West Coast Spas warranties the electrical components such as pumps, control systems, and heaters against defects in materials or workmanship for a period of 2 years on parts and labor from the original date of purchase. Pump seals and bearings are specifically excluded from this warranty. Some parts, most of which can be changed without the use of tools, such as filter cartridges, filter lid, spa pillow , jet inserts, and cover locks, are not included in this warranty, but are warranted to be free from defects in materials and workmanship at the time of delivery. Spa covers and other spa accessories are specifically excluded from this warranty, although they may be covered by other warranties. Please check with your West coast Spa dealer for details.

1 YEAR-LED LIGHTS/AUDIO: West Coast Spas warrants the LED light assemblies, which consist of all lights within the spa, including the underwater lighting, to be free from defects in materials and workmanship for 1 year. Stereo components warranted through original manufacture.

90 DAY-SPA CABINET: West Coast Spas warranties the spa cabinet to be free from defects in materials and workmanship for a period of 90 days from the initial date of delivery. Weathering, fading, cracking, and warping of the wood is not considered to be a defect in material or workmanship. Surface stains are specifically excluded from this warranty.

2 YEAR-SALT SYSTEM: West Coast Spas warranties the SALT SYSTEM against defects in materials or workmanship for a period of 2 years on parts and labor from the original date of purchase.

1 YEAR– UV and OZONE: West Coast Spas warranties the UV & OZONE against defects in materials or workmanship for a period of 1 year on parts and labor from the original date of purchase.

EXTENT OF WARRANTY: This Limited Warranty is only valid on portable models delivered in the continental United States, Alaska, Hawaii and Canada and extends through the selling dealer to the original purchaser at the original site of installation. This warranty begins on your delivery date of the spa, and in no event later than one year from the date of purchase. This warranty terminates upon any transfer of ownership, or if the spa is relocated to an-other location. A warranty card on file is required for all warranty services and parts. This Limited Warranty applies only to spas in single family residential installations and becomes void if the spa is placed in commercial applications. All surface warranties are void on blemished shells. Spa is purchased “as is”.

WARRANTY PERFORMANCE: In the event of a malfunction or defect covered under the terms of this Limited Warranty, notify your dealer or West Coast Spas immediately. Use all reasonable means to protect the spa from further damage. A service representative will repair the spa subject to the terms and conditions contained in this Limited Warranty. There will be no charge for parts on a covered item. However, the authorized service agent may charge you a reasonable travel or mileage charge per service call. If West Coast Spas determines that repair of a covered item is not feasible, West Coast Spas reserves the right to replace the defective merchandise with merchandise equal in value to the original purchase price. In the event of any warranty replacement, all removal, replacement, installation and shipping costs of the spa and/or parts are the responsibility of the spa owner. In the event the consumer is unable to obtain satisfactory customer service from the authorized selling dealer, written notification must be given to the West Coast Spas Customer Service department within 10 days of the reported failure.

WARRANTY EXCLUSIONS & LIMITATIONS: This Limited Warranty is void if the spa has been subjected to negligence, alteration, misuse, abuse, re-pairs by non West Coast Spas authorized representatives, incorrect electrical installation, alteration without West Coast Spas prior written consent, dam-age due to normal wear and tear, acts of God (including but not limited to acts of nature and surrounding environments) and any other cases beyond the control of West Coast Spas. Damage caused by operation of the spa at water temperatures outside the range of 32° F and 110° F, damage caused by dirty, clogged, or calcified filter cartridges, damage to the spa surface, jets, and pillows caused by improper use of chemicals or cleanings agents, allowing undissolved spa sanitizing chemicals to lie on the surface, damage caused by improper pH balance or other improper water chemistry, direct exposure to sun-light, and damage caused by failure to provide level and sufficient support for the spa, are considered abuses and will invalidate this Limited Warranty. Surface and Equipment warranties are 2 year full warranty and pro-rated 50% the 3rd year and reduced annually for the remaining years.

DISCLAIMERS: This Limited Warranty provided herein is made with the express understanding that the spa is not an essential device or medical device as defined under State and Federal law. The spa owner is required to provide adequate access to the spa for any repair or inspection. West Coast Spas shall not be liable for loss of use of the spa or other incidental or consequential costs, expenses or damages, which may include but are not limited to water damage, the removal of a permanent deck or other custom fixtures, or the necessity for crane removal. Under no circumstances shall West Coast Spas or any of its representatives be held liable for injury to any person or damage to any property, however arising. This Limited Warranty is in lieu of all other warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose.

LEGAL REMEDIES: This Limited Warranty gives you specific legal rights and you may have other rights, which may vary from state to state. No agent, dealer, Service Company, or other party is authorized to change, modify, or extend the terms of this Limited Warranty in any manner whatsoever.

LX Series & Swim Spas

7 YEAR-SPA SHELL WARRANTY: West Coast Spas warranties the spa shell structure against the loss of water through the fiberglass laminate of the shell, also the interior acrylic spa surface against blistering, cracking, peeling, discoloring, or delaminating for a period of 7 years from the original date of purchase. Improper support of the bottom will void your surface warranty.

5 YEAR-PLUMBING WARRANTY: West Coast Spas warranties the plumbing of the spa from loss of water due to defects in materials for a period of 5 years on parts from the original date of manufacture. This warranty specifically covers leaks from the wall fittings, jet fittings, internal plumbing, inter-nal glue joints, drains, hoses, and all bonded parts.

3 YEAR-COMPONENT WARRANTY: West Coast Spas warranties the electrical components such as pumps, control systems, and heaters against defects in materials or workmanship for a period of 3 years on parts and labor from the original date of purchase. Pump seals and bearings are specifically excluded from this warranty. Some parts, most of which can be changed without the use of tools, such as filter cartridges, filter lid, spa pillow , jet inserts, and cover locks, are not included in this warranty, but are warranted to be free from defects in materials and workmanship at the time of delivery. Spa covers and other spa accessories are specifically excluded from this warranty, although they may be covered by other warranties. Please check with your West coast Spa dealer for details.

1 YEAR-LED LIGHTS/AUDIO: West Coast Spas warrants the LED light assemblies, which consist of all lights within the spa, including the underwater lighting, to be free from defects in materials and workmanship for 1 year. Stereo components warranted through original manufacture.

90 DAY-SPA CABINET: West Coast Spas warranties the spa cabinet to be free from defects in materials and workmanship for a period of 90 days from the initial date of delivery. Weathering, fading,, cracking, and warping of the wood is not considered to be a defect in material or workmanship. Surface stains are specifically excluded from this warranty.

2 YEAR-SALT SYSTEM: West Coast Spas warranties the SALT SYSTEM against defects in materials or workmanship for a period of 2 years on parts and labor from the original date of purchase.

1 YEAR– UV and OZONE: West Coast Spas warranties the UV & OZONE against defects in materials or workmanship for a period of 1 year on parts and labor from the original date of purchase.

EXTENT OF WARRANTY: This Limited Warranty is only valid on portable models delivered in the continental United States, Alaska, Hawaii and Canada and extends through the selling dealer to the original purchaser at the original site of installation. This warranty begins on your delivery date of the spa, and in no event later than one year from the date of purchase. This warranty terminates upon any transfer of ownership, or if the spa is relocated to an-other location. A warranty card on file is required for all warranty services and parts. This Limited Warranty applies only to spas in single family residential installations and becomes void if the spa is placed in commercial applications. All surface warranties are void on blemished shells. Spa is purchased “as is”.

WARRANTY PERFORMANCE: In the event of a malfunction or defect covered under the terms of this Limited Warranty, notify your dealer or West Coast Spas immediately. Use all reasonable means to protect the spa from further damage. A service representative will repair the spa subject to the terms and conditions contained in this Limited Warranty. There will be no charge for parts on a covered item. However, the authorized service agent may charge you a reasonable travel or mileage charge per service call. If West Coast Spas determines that repair of a covered item is not feasible, West Coast Spas reserves the right to replace the defective merchandise with merchandise equal in value to the original purchase price. In the event of any warranty replacement, all removal, replacement, installation and shipping costs of the spa and/or parts are the responsibility of the spa owner. In the event the consumer is unable to obtain satisfactory customer service from the authorized selling dealer, written notification must be given to the West Coast Spas Customer Service department within 10 days of the reported failure.

WARRANTY EXCLUSIONS & LIMITATIONS: This Limited Warranty is void if the spa has been subjected to negligence, alteration, misuse, abuse, re-pairs by non West Coast Spas authorized representatives, incorrect electrical installation, alteration without West Coast Spas prior written consent, dam-age due to normal wear and tear, acts of God (including but not limited to acts of nature and surrounding environments) and any other cases beyond the control of West Coast Spas. Damage caused by operation of the spa at water temperatures outside the range of 32° F and 110° F, damage caused by dirty, clogged, or calcified filter cartridges, damage to the spa surface, jets, and pillows caused by improper use of chemicals or cleanings agents, allowing undis-solved spa sanitizing chemicals to lie on the surface, damage caused by improper pH balance or other improper water chemistry, direct exposure to sun-light, and damage caused by failure to provide level and sufficient support for the spa, are considered abuses and will invalidate this Limited Warranty. Surface and Equipment warranties are 2 year full warranty and pro-rated 50% the 3rd year and reduced annually for the remaining years.

DISCLAIMERS: This Limited Warranty provided herein is made with the express understanding that the spa is not an essential device or medical device as defined under State and Federal law. The spa owner is required to provide adequate access to the spa for any repair or inspection. West Coast Spas shall not be liable for loss of use of the spa or other incidental or consequential costs, expenses or damages, which may include but are not limited to water damage, the removal of a permanent deck or other custom fixtures, or the necessity for crane removal. Under no circumstances shall West Coast Spas or any of its representatives be held liable for injury to any person or damage to any property, however arising. This Limited Warranty is in lieu of all other warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose.

LEGAL REMEDIES: This Limited Warranty gives you specific legal rights and you may have other rights, which may vary from state to state. No agent, dealer, Service Company, or other party is authorized to change, modify, or extend the terms of this Limited Warranty in any manner whatsoever.

Troubleshoot

General Troublshooting
GENERAL PROBLEMS:  USUAL CAUSE:  POSSIBLE SOLUTION:
·       Pump Doesn’t Work   1.       Main panel circuit breaker tripped or is in off position.

2.       Sub-panel circuit breaker tripped or is in off position.

3.       Sub-panel fuse blown.

4.       GFCI installed on equipment pack tripped.

5.       Power cord (110v only) not connected to outlet.

6.       30 amp main fuse inside equipment pack blown.

7.       Pump motor overload protection engaged.

8.       Pump not plugged into side of equipment pack.

1.       Reset circuit breaker or turn it on.

2.       Reset circuit breaker or turn it on.

3.       Replace fuse.

4.       Push GFCI reset button in.

5.       Connect power cord to outlet.

6.     Replace fuse.

7.       Let cool for a couple of hours and try again. Contact dealer if problem persists.

8.       Plug pump receptacle into equipment pack.

·       Light Will Not Operate 1.       Bulb burned out. 1.       Replace bulb.
·       Ozonator (optional) Not Operating 1.       Ozonator not plugged into side of equipment pack.

2.       Ozone chip may be burned out.

1.       Plug ozonator into side of equipment pack.

2.       Replace Ozone chip.

·       No Water Flow 1.       Air lock in water line.

2.       Pump not operating.

1.       Open drain valve and bleed out any captive air.

2.       See Above for Pump Doesn’t Work.

·       Lower Water Flow From Jets 1.       Dirty Filter.

2.       Clogged or blocked suction inlet(s).

3.       Slide valves closed.

4.       Jet face(s) partially closed.

5.       No air to jets.

6.       Pump running at sub-normal speed.

7.       Worn or damaged pump seal.

1.       Clean or replace filter cartridge(s).

2.       Clean suction inlet(s).

3.       Open gate valves.

4.       Open jet face(s).

5.       Open air dials.

6.       Check voltage coming into spa. If correct, notify dealer.

7.       Notify dealer.

Water Balance